LG Sucks Ass

by Heligirl on January 26, 2010

in Daily Ramblings

LG has to be the absolutely worst consumer appliance company on the face of the Earth. Their customer service and attitude toward owners of their sub-par pieces of crap defy description. Don’t ever, ever buy an LG appliance. I’m convinced this company’s headquarters are located in HELL. I’m so mad right now I can’t even write about it. I’ll give the full account, which is bordering on comical due to the extreme incompetence of LG, when I’ve cooled off.

{ 3 comments }

Miliwill August 27, 2013 at 7:38 am

Totally agree. Just had to have my dishwasher door serviced. It turns out they use a cord in the hinge area to pull the door up and down. Of course mine frayed, in under 5 years. Now I need service on my french door refrigerator. Just a gasket, but I have been trying to set up service for 2 days. Their website is the worst. I tried to set up an appointment but the website would not let me pick the day. Their customer service gave me the phone numbers of a local authorized repair company. One of the numbers is out of service, the other never seems to have anyone in the office to answer the call. So, I called LG again and spoke with a rep who is setting up service. The quality of the phone call was so poor, I missed half of what she said. It sounded like her phone cord was not completely connected and I kept hearing crackling bursts. I will NEVER buy LG again. Furthermore I will advise everyone I speak with to look at other brands.

Totally agree! October 23, 2013 at 7:37 am

I purchased a washer which came with a defected drain hose. Now, this wouldn’t be very difficult to solve if LG had a competent customer service team. They set up an appt with a company that never showed up. All I need is a new drain hose, how hard is that ? I can barely understand anyone that I try and speak with, they simply don’t care about their clients.

LGisjunk.com January 28, 2014 at 7:25 am

I was so disappointed with my customer service experience with LG after our microwave failed leaving it to be a ticking time bomb.

I wanted to share my findings so recorded the malfunctioning microwave and created a website to let everyone know that LS is JUNK.

http://www.LGisjunk.com

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